Tools for success

Guest postTools for success

What is call centre outsourcing?

call centre outsourcing

Lately, more and more businesses have been outsourcing their business functions. Why? To help them:

  1. Achieve their business goals
  2. Have time to work on other aspects of their business

Have you ever outsourced any of your business processes? If not, you’re probably wondering what its all about.

When choosing a business process outsourcing (BPO) company, it’s important to understand:

Read below to gain some insight on what it is and how it can benefit your business.

Understanding call centre outsourcing

A BPO is a third-party company that handles your non-core business functions. Such services are quite common for all businesses, whether small or big. It is especially common for businesses that want to outsource business functions such as document collection, HR, or their customer service line.

There are many reasons why the BPO industry has been gaining popularity over the years. BPOs allow businesses to focus their time and effort on important aspects of their business. And, at the same time, run effectively. BPOs are trained, therefore, your know that your customers will receive excellent services – services that your employees might not be able to provide.

BPOs handle all sorts of processes and tasks that your staff might not be able to get around to doing. Thus, outsourcing processes, such as your call centre, can add so much value to your business. It is important that your call centre is up to standard as it can have an immense impact on your business and the likelihood of customers choosing to use or buy your product.

Now let’s talk about the advantages of outsourcing your call centre.

Advantages of outsourcing

You will have experts working for you

A great thing about outsourcing your call centre is that you will have expert call agents working for your business. It’s crucial for every business to have experts working for them to ensure that the work being delivered is of great standards.

Not having expert staff will impact your business and your customers and competitors won’t take your business seriously.  Expert staff will offer quality assurance to you as the business owner and to your customers on a day to day basis.

It increases productivity

Having an outsourcing partner is a great way to increase productivity. Your employees will have enough time to work on more because a large amount of work is given to the BPO.

Often, we don’t realise how much work it is to run a call centre service. You have to ensure you answer and handle all calls professionally and give the customer the information or help they need.

Handling calls and queries can take up the whole day which will affect the amount of work your staff can actually do. And answering customer queries is very important and can’t be put on hold. Having it outsourced allows your staff to put their full focus on their primary responsibility, thus improving productivity in the business environment.

Your business will make money

The best advantage of outsourcing your call centre is that your business will save money while making money. The bottom line is: outsourcing is cost-effective.

This is especially great for small businesses who want to save money. By saving money on non-core business functions, your business can put time, money and energy into bigger business priorities. As much as these non-core business activities seem small, they often require large amounts of money. Either they need money for office space, equipment or the latest technology and software.

These amounts can add up and be more than you anticipated in the beginning. If you were also considering expanding your business, you will have the time to do that. Once you outsource your call centre, you can focus on expanding your business because you will have the funds to do so and the time to make sure everything goes according to plan.

Customer satisfaction

Making sure your customers are satisfied is very important for any business, regardless of size. Without customer satisfaction, your business will suffer. Customers hate not being taken seriously or when their complaints seem to be ignored. With all the busyness that we deal with every day, a customer’s complaint might fall between the cracks.

This is why employees doing their day-to-day jobs as well as attending to customer queries can cause issues.  When you have a call centre, customer satisfaction is guaranteed because your customers will have a contact line with trained call centre agents who are available whenever they need them.

Join Our Newsletter

BusinessFashionLifestyleSABESTSmart LivingTools for success

24 Suit-up tips for men

Suit-up-tips-for-men-fetsuit-up tips for men

Need suit-up tips for men?

“A well tailored suit is to women what lingerie is to men.”

– H.M. Cole

If the names Barney Stinson and Harvey Specter don’t ring a bell then you’ve been hiding under a rock for the last decade. These two men, from the TV programs Suits or How I Met Your Mother, have been the poster boys for suits and have driven girls all around the world absolutely crazy with their impeccable, dapper suited-up styles. Here’s a list of 24 top suit-up tips for men that will make you look as good as these suited legends in no time.

BusinessMost PopularSABESTTools for success

Land the job you want – quick interview tips


Most potential candidates will have to go through a few interviews at some point so knowing how to ace interviews is always a great skill to master.

Even the most confident candidates still find interviews daunting – but interviews don’t have to be difficult. If you follow our job interview tips below, you will impress your interviewees and stand a better chance of landing your dream job!

Before you go to an interview, make sure your social media accounts are cleaned-up

The best way for a company to get a sense of who they’re interviewing is to suss out their social media accounts. If you have any visible negative content on any of your social platforms, such as negative comments about your current workplace, crude language or rough party photos, you may not even get considered for an interview.

Keep your CV simple, clear and honest

Don’t try and fluff up your CV with impressive achievements that are only half true. For example, if you’re not completely fluent  in a second language, state so on your CV instead of lying. If you’re caught out for lying on your CV, you will definitely not get the job you’re applying for.

Do research on the company you’re applying for

Nothing shows that you’re more serious about the job you’re applying for than being able to discuss what you know about the company. Researching the company will also help you exude more confidence in the interview, which will increase your chances of securing the job!

Dress well for your interview

First impressions matter. Make sure you’re well-groomed, neat and dressed appropriately for the job you’re applying for. For most jobs, wearing a suit is usually the safest option for men, while wearing formal pants and a conservative top is the safest option for most women. You can also accessorise smartly to show that you have a strong personality and are confident with who you are.

Be on time

No interviewee will appreciate you arriving late. Being punctual is important in the business world, so make sure that you leave home early to arrive at your interview on time.

If you’re offered a drink, take it

You will likely be offered a drink before you start your interview. Even if you don’t really feel like anything to drink, it’s always good to have a drink in front of you so that, if you’re asked a difficult question, you can buy yourself some time to think about the question by taking a sip of your drink. It will also show the interviewee that you’re comfortable and relaxed during the interview.

Think about questions you’d like to ask before you go in for the interview

Having questions ready for the interviewee shows your interest in the company and your initiative to find out if the job is the right one for you. Ask about the company culture, any additional training, perks, employment benefits, etc. Just remember, even if you get the job, if there are things you find out you don’t like about the company in the interview, you can decide to turn the offer down.

Share your interview tips with us!

BusinessMarketingSABESTTools for successTrends

2018 office trends we LOVE!


Best office trends in SA

OECD data shows that the average South African works for 43.3 hours a week. This is the the fifth highest average in the world. The line between work, social and home life is fading as many people are spending more time at work than anywhere else. Because of this, companies need to provide an office space that motivates and inspires working individuals and teams to be happy, healthy and productive.

Thanks to research, modern office designs are ever-changing – mostly for the better – especially since most companies are adopting  agile working styles, allowing employees to be more productive and creative. Here are the 2018 office trends we LOVE!

Collaborative space

Classic boardrooms are way too formal. For this reason, the open collaborative space is an ideal, comfortable space – often equipped with whiteboards, screens and comfy seating – that staff can use to bring their ideas together.

The space is ideal for creative teams, especially ones that use agile methods of working.

Unconventional workspace

Think about places in an office you never thought you’d be able to work, such as corridors and other nooks and crannies, on bean bags or comfy sofas – these are the types of unconventional workspaces that may inspire employees to work better. Thanks to technology, employees can work from almost anywhere.

As working in random places may seem a little too unstructured for some companies, office designers have come up with a ‘Third Space’ concept. This is basically a space away from the conventional desks that employees can work. This promotes flexibility in the workplace.

Nature-inspired design

A new trend hitting the workplace is biophilic design, which incorporates nature-inspired designs and components. Besides the aesthetic benefits of biophilic design, there are other benefits, such as improved air quality, stress reduction and productivity.

BusinessFinanceHome StyleLifestyleSABESTSmart LivingTools for successTrends

How to gain financial independence in your 20s


Do you want to gain financial independence?

Successful people START NOW. Failures wait for better circumstances.

  • David Young

Your life changes phenomenally in your 20s. From moving into your first apartment to getting your first paycheck, you’re steered into becoming independent fast.

One of the most important things you need to learn in your 20s is how to manage your money effectively. This may seem overwhelming at first, especially if you’re also having to pay off student loan debt as well as find enough money to cover accommodation, a car, etc.. But taking control of your finances is possible.




Here’s how you can gain financial independence: 

  1. Pay off your student loan debt as soon as possible. Student debt haunts a lot of 20-something-year-olds. It’s important to get rid of debt as soon as possible so you can regain your financial freedom.
  2. Create a budget. To ensure you’re spending your money wisely and keeping up with all your payments, create a budget that states all your expenses.
  3. Establish savings goals. The sooner you start saving, the more your money will accumulate and grow. Set savings goals, including long-term (over a year), medium-term (six months to a year) and short-term (less than 6 months) goals. Once you have an idea of what you need to save for, calculate how long you will need to save for. Consider creating multiple savings accounts to save for your different goals.
  4. Start saving for retirement. Although retirement may seem like ages away, because of the magic of compound interest, the sooner you start saving, the more your money will grow. Your future self will thank you!
  5. Keep money aside for emergencies. Make sure you start building up emergency cash reserves so you have money on hand for unforeseen expenses, such as a medical emergency or a car breakdown.
  6. Buy an affordable car. While it may be tempting to spend a lot of money on a car, a car is not an investment but an expense, especially because it depreciates so fast. So, make sure you go with a cheaper option, such as an affordable used car. Once you’re older and more financially stable, you can upgrade your car.
  7. Insure your assets. Insure your valuables, such as your TV, cellphone and car.
  8. Get medical aid cover. Your health should be one of your top priorities. Unfortunately, decent healthcare is very expensive. Depending on the plan you choose, joining a medical aid scheme will help you afford healthcare as well as ensure that if you end up in hospital for an emergency your expenses will be covered or subsidised.
  9. Build up a credit history. It’s important to take on some debt without getting into dangerous debt to build up your credit history and obtain a good credit score. A good credit score will ensure lower rates on loans and credit cards.
  10. Sort out all your financial documents. Make sure you have all your important licenses, certificates, etc. in your possession. Keep all your banking accounts and expenses information, apartment lease, car registration and title and insurance policies in a safe and secure place that you can access when you need to.

Clean up your online accounts. Don’t let social media jeopardise future job opportunities. Many employers will search for you online. Make sure you get rid of any pictures, posts and comments that are offensive or “trashy”.